Skip to content
English
Log to my account
  • There are no suggestions because the search field is empty.

Who Can Contact Support for Account Requests?

At iTraceiT, we take data security and account integrity seriously. To protect your business information and ensure clear accountability, certain requests must come directly from the designated account owner. This policy helps us maintain a secure and reliable service for all users.

Who Can Contact Support for Account Requests?


Only the account owner (or account manager) is authorized to contact our support team for actions related to:

  • Accessing the application

  • Sharing or transferring account data

  • Changing account settings or configurations

  • Managing users or permissions

We are unable to process these types of requests if they come from someone other than the registered account owner.

What If You’re Not the Account Owner?


If you are not the account owner but need access or account-related information, we recommend the following steps:

  1. Identify who your account manager is internally (typically the person who created or manages your iTraceiT account).

  2. Reach out to them with your request.

  3. They can then either contact iTraceiT Support directly or provide you with the necessary information, if appropriate.

 

This process ensures that your traceability data and application settings remain secure and centrally managed. We’re always happy to assist, but when it comes to account-related actions, we must work directly with the person responsible for managing your organization’s access.