Troubleshooting & FAQ
Find clear answers to common questions and quick solutions to issues related to imports, QR Codes, data validation, or user access within iTraceiT
- Why is the display order of my Extra Fields not correct?
- What to Do if Your Certified Grower Doesn’t Produce the Diamond Sizes You Need
- Can an SCS-Certified Grower Use Rough Diamonds from External Sources for SCS Certification
- SCS Jewelers – Why IGI Cannot Fetch Data for My Diamonds
- Our Service Level Agreement
- Understanding Discrepancies in Percentage Calculations for Parcels
- How to Read the Origin of a Split QR
- Can I See Who Scans or Uses My QR Codes?
- What Happens After Your Qr Code is Exported?
- I clicked the Download button, but nothing happened, what should I do?
- How Jewelers Can Include Upstream Traceability Information in iTraceiT
- What Happens If I Import a QR Code With Extra Fields or Categories Not in My Configuration?
- I cannot change the document category
- Can I customize the traceability landing page for my brand?
- Login Page Is Not Displaying Properly
- How to Restore a QR Code
- How to access and log in to iTraceiT Platform
- How to Enable Document Transfer to Child parcels