--- title: Troubleshooting & FAQ | iTraceiT description: Find clear answers to common questions and quick solutions to issues related to imports, QR Codes, data validation, or user access within iTraceiT --- [Skip to content](https://support.itraceit.io/en/troubleshooting-faq#main-content) English Show submenu for translations [![itraceit](https://support.itraceit.io/hs-fs/hubfs/itraceit-slogan.png?height=50&name=itraceit-slogan.png)](https://itraceit.io/) Open main navigation Close main navigation - English Show submenu for translations - [Log to my account](https://europe-workflow.itraceit.io/) [Log to my account](https://europe-workflow.itraceit.io/) How can we help you? - There are no suggestions because the search field is empty. 1. [iTraceiT](https://support.itraceit.io/en) 2. [Troubleshooting & FAQ](https://support.itraceit.io/en/troubleshooting-faq) # Troubleshooting & FAQ Find clear answers to common questions and quick solutions to issues related to imports, QR Codes, data validation, or user access within iTraceiT - [Platform Not Loading or Endless Buffering: How to Clear Your Browser Cache](https://support.itraceit.io/en/platform-not-loading-or-endless-buffering-how-to-clear-your-browser-cache) - [What to Do if Your Certified Grower Doesn’t Produce the Diamond Sizes You Need](https://support.itraceit.io/en/what-to-do-if-you-are-an-scs-certified-jeweler-and-the-grower-does-not-produce-the-diamond-sizes-you-need) - [Can an SCS-Certified Grower Use Rough Diamonds from External Sources for SCS Certification](https://support.itraceit.io/en/can-an-scs-certified-grower-use-rough-diamonds-from-external-sources-for-scs-certification) - [SCS Jewelers – Why IGI Cannot Fetch Data for My Diamonds](https://support.itraceit.io/en/scs-jewelers-why-igi-cannot-fetch-data-for-my-diamonds) - [Why is the display order of my Extra Fields not correct?](https://support.itraceit.io/en/why-is-the-display-order-of-my-extra-fields-not-correct) - [Our Service Level Agreement](https://support.itraceit.io/en/our-service-level-agreement) - [Understanding Discrepancies in Percentage Calculations for Parcels](https://support.itraceit.io/en/understanding-discrepancies-in-percentage-calculations-for-parcels) - [How to Read the Origin of a Split QR](https://support.itraceit.io/en/how-to-read-the-origin-of-a-split-qr) - [Can I See Who Scans or Uses My QR Codes?](https://support.itraceit.io/en/can-i-see-who-scans-or-uses-my-qr-codes) - [What Happens After Your Qr Code is Exported?](https://support.itraceit.io/en/what-happens-after-your-qr-code-is-exported) - [I clicked the Download button, but nothing happened, what should I do?](https://support.itraceit.io/en/what-to-do-if-your-browser-blocks-or-doesnt-show-the-traceability-report-download) - [How Jewelers Can Include Upstream Traceability Information in iTraceiT](https://support.itraceit.io/en/how-jewelers-can-include-upstream-traceability-information-in-itraceit) - [What Happens If I Import a QR Code With Extra Fields or Categories Not in My Configuration?](https://support.itraceit.io/en/what-happens-if-i-import-a-qr-code-with-extra-fields-or-categories-not-in-my-configuration) - [I cannot change the document category](https://support.itraceit.io/en/i-cannot-change-the-document-category) - [Can I customize the traceability landing page for my brand?](https://support.itraceit.io/en/can-i-customize-the-traceability-landing-page-for-my-brand) - [Login Page Is Not Displaying Properly](https://support.itraceit.io/en/login-page-is-not-displaying-properly) - [How to Restore a QR Code](https://support.itraceit.io/en/how-to-restore-a-qr-code) - [How to access and log in to iTraceiT Platform](https://support.itraceit.io/en/how-to-access-and-log-in-to-itraceit-platform) - [How to Enable Document Transfer to Child parcels](https://support.itraceit.io/en/how-to-enable-document-transfer-to-child-parcels) - [How to print QR Codes with your own references](https://support.itraceit.io/en/how-to-print-qr-codes-with-your-own-references) - [How to Download Group Traceability Reports in a ZIP File](https://support.itraceit.io/en/how-to-download-group-traceability-reports-in-a-zip-file) - [How to Create and Configure Extra Fields](https://support.itraceit.io/en/how-to-create-and-configure-extra-fields) See less ▼ - [Getting Started](https://support.itraceit.io/en/getting-started#main-content) - [1. Introduction to iTraceiT](https://support.itraceit.io/en/getting-started#1-introduction-to-itraceit) - [2. Starting Point & Responsibility](https://support.itraceit.io/en/getting-started#2-starting-point-responsibility) - [3. Account Setup & Configuration](https://support.itraceit.io/en/getting-started#3-account-setup-configuration) - [4. Interface & Navigation](https://support.itraceit.io/en/getting-started#4-interface-navigation) - [Using iTraceiT](https://support.itraceit.io/en/using-itraceit#main-content) - [Step 1 : Create & Import QR Codes](https://support.itraceit.io/en/using-itraceit#step-1-create-import-qr-codes) - [Step 2: Add & Enrich Information](https://support.itraceit.io/en/using-itraceit#step-2-add-enrich-information) - [Step 3: Split, Merge & Group QR Codes](https://support.itraceit.io/en/using-itraceit#step-3-split-merge-group-qr-codes) - [Step 4: Publish & Share QR Codes](https://support.itraceit.io/en/using-itraceit#step-4-publish-share-qr-codes) - [Manage QR Code Lifecycle](https://support.itraceit.io/en/using-itraceit#manage-qr-code-lifecycle) - [Developer Documentation](https://support.itraceit.io/en/developer-documentation) - [Sectors & Actors](https://support.itraceit.io/en/sectors-actors#main-content) - [SCS Global Services](https://support.itraceit.io/en/sectors-actors#scs-global-services) - [Blockchain & Security](https://support.itraceit.io/en/blockchain-security) - [Data Privacy & Compliance](https://support.itraceit.io/en/data-privacy-compliance) - [Troubleshooting & FAQ](https://support.itraceit.io/en/troubleshooting-faq) - [Glossary](https://support.itraceit.io/en/glossary) [![logo-white](https://support.itraceit.io/hs-fs/hubfs/logo-white.png?width=120&height=37&name=logo-white.png "logo-white")](https://itplace.com/en/) Copyright © 2025, IT Place (TITP Srl)