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I clicked the Download button, but nothing happened, what should I do?

iTraceiT allows you to download essential files related to your traceability operations—such as QR code images, individual traceability reports, or ZIP files when exporting groups of QR codes. These downloads are a key part of sharing transparency with your partners and clients. If clicking the Download button doesn't trigger any action, it can disrupt your workflow. This article outlines possible causes and how to resolve them efficiently to keep your process running smoothly.

1. Allow Pop-Ups in Your Browser

Many downloads on iTraceiT are triggered through browser pop-ups or download dialogs. If pop-ups are blocked, the file will not download.

How to fix it:

  • Look for a pop-up warning near your browser’s address bar.

  • Click it and allow pop-ups for the iTraceiT platform.

  • In Chrome: go to Settings > Privacy and security > Site Settings > Pop-ups and redirects, then add the iTraceiT domain to the “Allowed” list.

2. Try Using a Different Browser

Occasionally, your default browser may block the download due to outdated settings, incompatible extensions, or strict privacy controls.

How to fix it:

  • Open iTraceiT in a different browser such as Chrome, Firefox, or Edge.

  • Log in and repeat the download process.

3. Refresh the Page or Reconnect

If your session is idle or your internet connection is unstable, the page may appear functional, but certain actions (like downloading) may not work properly.

How to fix it:

  • Refresh the browser tab or re-log into your iTraceiT account.

  • Confirm your internet connection is active.

  • Retry the download.

4. Check Your Browser’s Download Folder

The file may have downloaded successfully without any visible prompt.

How to fix it:

  • Open your browser’s Downloads section.

  • Check your system’s Downloads folder for the file.

  • If it's a ZIP file, ensure you have software installed to open it.

 

When a download doesn’t start after clicking the button in iTraceiT, it’s usually due to browser settings, permissions, or network interruptions. Following these simple checks can help you restore download functionality and avoid delays when sharing QR codes or traceability reports. Ensuring your technical environment is ready helps you deliver on traceability promises with confidence.